Privacy Policy

WHITESMILE.NZ LIMITED IS COMMITTED TO SAFEGUARDING ANY PERSONAL INFORMATION COLLECTED FROM ITS CUSTOMERS AND WILL NOT, WITHOUT CONSENT, USE SUCH PERSONAL INFORMATION FOR PURPOSE UNRELATED TO ITS BUSINESS OR FOR ANY REASON THAT HAS NOT BEEN DISCLOSED WITHOUT YOUR CONSENT. WE TAKE ALL REASONABLE PRECAUTIONS TO ENSURE THE INFORMATION YOU PROVIDE OR SHARE WITH US IS TREATED RESPONSIBLY, ETHICALLY AND SECURELY. PLEASE NOTE BY USING OUR SITE YOU AGREE WITH TERMS OF USE AND PRIVACY POLICY OF BOTH WHITESMILE.NZ AND OUR E-COMMERCE SOLUTION PROVIDER "ZOEY COMMERCE" PRIVACY POLICY FOUND HERE.

HOW WE COLLECT YOUR INFORMATION
THE PERSONAL INFORMATION YOU SHARE WITH US IS PROVIDED BY YOU AND COLLECTED DIRECTLY THROUGH OUR WEBSITE AND THROUGH THE USE OF COOKIES.

COOKIE POLICY

COOKIES ARE SMALL FILES OR TEXT AND NUMBERS WHICH ARE DOWNLOADED TO YOUR DEVICE WHEN YOU VISIT WEBSITE IF YOU AGREE TO THE WEBSITE DOING SO. COOKIES ARE THEN SENT BACK TO THE WEBSITE ON EACH SUBSEQUENT VISIT, OR BY OTHER WEBSITES THAT RECOGNIZE THAT COOKIE.

COOKIES ARE USEFUL BECAUSE THEY ALLOW A WEBSITE TO RECOGNIZE A USER’S DEVICE AND ARE WIDELY USED IN ORDER TO LET YOU NAVIGATE BETWEEN PAGES MORE EFFICIENTLY, REMEMBER YOUR PREFERENCES, AND GENERALLY IMPROVE YOUR USER EXPERIENCE. THEY CAN ALSO HELP TO ENSURE THAT ADVERTS YOU SEE ONLINE ARE MORE RELEVANT TO YOU AND YOUR INTERESTS.

THE FAMILY OF WEBSITES OPERATED BY OR ON BEHALF OF WHITESMILE.NZ LIMITED (THE ‘SERVICES’), INCLUDING BUT NOT LIMITED TO, WEBSITES LOCATED AT WWW.WHITESMILE.CO.NZ, OUR MOBILE APPLICATION(S), OUR BLOG(S), AND ANY OTHER WEBSITE(S) OWNED AND / OR OPERATED BY WHITESMILE.NZ AND ANY OF THEIR ASSOCIATED WEBPAGES, ARE COMMITTED TO IMPLEMENTING POLICIES AND PROCEDURES DESIGNED TO PROTECT YOUR PRIVACY AND SECURITY, IN ADDITION TO PROVIDING YOU WITH THE BEST POSSIBLE ONLINE EXPERIENCE. WE USE COOKIES TO DISTINGUISH YOU FROM OTHER USERS OF WHITESMILE.NZ. BY CONTINUING TO BROWSE THE WEBSITE, YOU ARE AGREEING TO OUR USE OF COOKIES.

PLEASE NOTE THAT THIRD PARTIES (INCLUDING, FOR EXAMPLE, OUR E-COMMERCE PROVIDER "ZOEY INC", ADVERTISING NETWORKS AND PROVIDERS OF EXTERNAL SERVICES LIKE WEB TRAFFIC ANALYSIS SERVICES AND ADVERTISING PERFORMANCE ANALYSIS SERVICES) MAY ALSO USE COOKIES, OVER WHICH WE HAVE NO CONTROL. THESE COOKIES ARE LIKELY TO BE ANALYTICAL / PERFORMANCE COOKIES OR TRACKING / TARGETING ADVERTISING COOKIES.

UNLESS YOU HAVE BLOCKED COOKIES, OUR SYSTEM WILL ISSUE COOKIES AND DOWNLOAD THEM ONTO YOUR DEVICE WHEN YOU USE OUR SERVICES. HOWEVER, IF YOU DO BLOCK COOKIES (INCLUDING ESSENTIAL COOKIES) YOU MAY NOT BE ABLE TO ACCESS ALL OR PARTS OF OUR SERVICES. 

WHEN YOUR INFORMATION IS COLLECTED

YOU PROVIDE PERSONAL INFORMATION TO US WHEN YOU REGISTER FOR AN ACCOUNT, SIGN UP FOR E-MAIL NEWSLETTER, CONTACT US, PLACING AN ORDER USING ONLINE SHOPPING SITES SUCH AS EBAY, AMAZON AND TRADEME.CO.NZ OR PLACE AN ORDER DIRECTLY ONLINE. 

REGISTRATION: YOU ONLY NEED TO REGISTER ONCE ON OUR WEBSITE. YOUR UNIQUE USERNAME AND PASSWORD ENABLES YOU TO ACCESS AND MAKE PURCHASES ONLINE FROM OUR WEBSITE. PLEASE NOTE: YOU CONSENT TO OUR TERMS OF USE, PRIVACY POLICY AND CREATING OF NEW ACCOUNT ON WHITESMILE.NZ BY PLACING ORDERS VIA ONLINE SHOPPING SITE SUCH AS TRADEME.

NEWSLETTER: FOR THE LATEST NEWS ABOUT OFFERS, SALES, AND PRODUCTS YOU CAN CHOOSE TO SUBSCRIBE TO OUR FREE E-MAILS, USING YOUR E-MAIL ADDRESS.

MAILING LIST, COMPETITIONS, AND SUBMITTING INQUIRIES OR FEEDBACK: YOU SHARE YOUR USERNAME, E-MAIL ADDRESS, AND PROVIDE ADDITIONAL INFORMATION WHENEVER YOU COMPLETE ANY OF THESE TASKS.

ORDERING ONLINE: YOU PROVIDE ADDRESS AND FINANCIAL INFORMATION WHENEVER YOU PLACE AN ORDER INCLUDING DELIVERY AND PAYMENT DETAILS. WE DO NOT STORE ANY DETAILS OF YOUR CREDIT CARD OR OTHER ONLINE PAYMENT METHOD. CARD PAYMENTS ARE SECURED USING 128-BIT SSL ENCRYPTION AND TRANSMITTED TO OUR PAYMENT PROVIDER.

CREDIT CARD INFORMATION SECURITY POLICY
WHITESMILE.NZ LIMITED USES BRAINTREE PAYMENT GATEWAY FOR OUR ONLINE CREDIT CARD TRANSACTIONS. BRAINTREE PROCESSES ONLINE CREDIT CARD TRANSACTION SECURELY FOR THOUSANDS OF MERCHANTS GLOBALLY, PROVIDING A SAFE AND SECURE ONLINE SERVICE. YOUR PAYMENTS ARE PROCESSED IN REAL-TIME. WHITESMILE.NZ LIMITED DOES NOT HAVE ACCESS TO YOUR FULL CARD NUMBER; THIS CREDIT CARD PAYMENT IS SECURED BY BRAINTREE. BRAINTREE HAS BANK GRADE SECURITY. ALL TRANSACTIONS DETAILS ARE STORED IN THEIR PCI-DSS COMPLIANT DATA CENTER. 

HOW YOUR INFORMATION IS SHARED

WE RESPECT YOUR PRIVACY AND DO NOT ENGAGE IN UNSOLICITED TELEPHONE OR E-MAIL MARKETING. ANY PERSONAL INFORMATION WE COLLECT ABOUT YOU WILL BE USED SO THAT WE CAN PROVIDE YOU WITH THE SERVICE THAT YOU HAVE REQUESTED, OR SO WE CAN CARRY OUT OUR BUSINESS. THIS INCLUDES THE PROCESSING AND FULFILLMENT OF ORDERS, STATISTICAL ANALYSIS OF CUSTOMER ACTIVITIES, INTERESTS, PREFERENCES, AND FOR MARKETING PURPOSES.

WE WILL NOT DISCLOSE PERSONAL INFORMATION WITHOUT YOUR CONSENT, UNLESS REQUIRED OR AUTHORIZED BY LAW, OR FOR ANOTHER PURPOSE (RELATED TO THE PRIMARY PURPOSE OF COLLECTING THAT INFORMATION) THAT YOU WOULD REASONABLY EXPECT. 

THERE MAY BE CASES IN WHICH SOME OF YOUR PERSONAL INFORMATION MAY BE USED TO TARGET E-COMMERCE PROMOTIONS AND MARKETING ACTIVITIES. IN ADDITION, IT MAY BE SHARED WITH THIRD PARTIES WHO ASSIST WHITESMILE.NZ LIMITED IN ITS BUSINESS OR PROVIDE WHITESMILE.NZ LIMITED USERS CONNECTED WITH OUR BUSINESS SUCH AS POSTAL SERVICE PROVIDERS. WE MAY ALSO USE YOUR PERSONAL INFORMATION TO PROVIDE YOU WITH INFORMATION ABOUT OTHER PRODUCTS OFFERED BY US. IF YOU WOULD PREFER NOT TO RECEIVE PROMOTIONAL MATERIAL FROM US, PLEASE LET US KNOW AND WE WILL RESPECT YOU REQUEST. 

WE MAY OTHERWISE USE OR DISCLOSE YOUR PERSONAL INFORMATION WITH YOUR CONSENT (OR IF WE HAVE GIVEN YOU NOTIFICATION OF THE INTENDED USE OR DISCLOSURE AND YOU HAVE NOT OBJECTED TO THAT USE OR DISCLOSURE) OR WHERE REQUIRED OR AUTHORIZED BY LAW, WHICH MAY INCLUDE: EMERGENCY SITUATIONS AND ASSISTING LAW ENFORCEMENT AGENCIES, ACCESSING AND UPDATING YOUR PERSONAL INFORMATION, WHERE WE BELIEVE THAT THE USE OR DISCLOSURE IS REASONABLY NECESSARY TO ENFORCE ANY LEGAL RIGHTS WE MAY HAVE, OR IS REASONABLY NECESSARY TO PROTECT THE RIGHTS, PROPERTY AND SAFTEY OF US, OUR CUSTOMERS, OR OTHERS.

ACCESS YOUR PERSONAL INFORMATION 

IF YOU NEED TO ACCESS OR CORRECT ANY PERSONAL INFORMATION WE HOLD ABOUT YOU, PLEASE CONTACT US BELOW, AND PROVIDE AS MUCH DETAIL AS POSSIBLE ABOUT THE PARTICULAR INFORMATION YOU SEEK, SO WE CAN RETRIEVE IT. WE RELY ON YOU TO ADVISE US OF ANY CHANGES OR UPDATES TO THE INFORMATION WE HOLD.

SECURING AND STORING YOUR PERSONAL INFORMATION

PERSONAL INFORMATION IS STORED ON OUR COMPUTER SYSTEM. WE USE A VARIETY OF SECURITY MEASURES TO MAINTAIN THE SAFETY AND INTEGRITY OF THE INFORMATION.

WE ARE COMMITTED TO MAINTAINING THE CONFIDENTIALITY OF THE INFORMATION THAT YOU PROVIDE US AND WE WILL TAKE ALL REASONABLE PRECAUTIONS TO PROTECT YOUR PERSONAL INFORMATION FROM UNAUTHORIZED USE OR ALTERATION.

ONLINE SECURITY

FIREWALLS, ANTI-VIRUS SOFTWARE AND E-MAIL FILTERS, AS WELL AS PASSWORDS, PROTECT ALL ELECTRONIC INFORMATION. ALL USER CONTACT INFORMATION IS CONTAINED BEHIND A ‘FIREWALL’ AND ONLY ACCESSIBLE BY A LIMITED NUMBER OF EMPLOYEES WHO HAVE SPECIAL ACCESS RIGHTS TO PRODUCTION SYSTEMS.

IF YOU CHOOSE TO MODIFY YOUR PERSONAL INFORMATION YOU MAY VISIT THE MY ACCOUNT PAGE HERE YOU WILL BE REQUIRED TO SUBMIT A VALID E-MAIL ADDRESS AND PASSWORD FOR AUTHENTICATION BEFORE YOU WILL BE ABLE TO MODIFY YOUR FILE. IF YOU HAVE FORGOTTEN YOUR PASSWORD YOU WILL NEED TO VISIT THE LOGIN / REGISTER HERE PAGE AND FOLLOW ‘FORGOT YOUR PASSWORD’. YOU WILL BE PROMOTED TO ENTER YOUR E-MAIL ADDRESS AND A RESET PASSWORD E-MAIL WILL BE SENT. IF YOU DESIRE TO CHANGE YOUR PASSWORD, AND HAVE FORGOTTEN YOUR E-MAIL ADDRESS, PLEASE CONTACT US HERE, AND CUSTOMER SERVICE WILL HELP TRANSFER YOUR ACCOUNT ONCE YOU HAVE PROPERLY IDENTIFIED YOURSELF. 

GENERAL PRIVACY INFORMATION

OUR WEBSITE MAY CONTAIN LINKS TO WEBSITES OF PARTNERS, ADVERTISERS AND THIRD PARTIES. THOSE SITES MAY COLLECT PERSONAL INFORMATION UNDER THE TERMS OF THEIR PRIVACY POLICIES INDEPENDENT OF WHITESMILE.NZ LIMITED. WE HAVE NO RESPONSIBILITY FOR THE CONTENT OR OPERATION OF THOSE WEBSITES AND WHITESMILE.NZ LIMITED IS NOT RESPONSIBLE FOR MATTERS ARISING FROM THEIR USE.

WHILE WE STRIVE TO PROTECT YOUR PERSONAL INFORMATION, WE CANNOT WARRANT THE SECURITY OF INFORMATION YOU TRANSMIT TO US, AND YOU DO SO AT YOUR OWN RISK. YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING THE SECRECY OF YOUR PASSWORD AND / OR ANY ACCOUNT INFORMATION.

FOR MORE INFORMATION OR TO MAKE A COMPLAINT

IF YOU HAVE ANY QUESTIONS ABOUT OUR PRIVACY POLICY, OUR PRACTICES WITH RESPECT TO PERSONAL INFORMATION OR YOUR DEALINGS WITH THIS WEBSITE, OR ARE CONCERNED THAT WE MAY HAVE BREACHED YOUR PRIVACY, PLEASE CONTACT US HERE WITH AS MUCH INFORMATION AS POSSIBLE.